Graduate Software Support

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Graduate Software Support

Location: Ashford – Due to our client’s Rural location you must have your own transport

Salary £16k – £20k DOE

VR/01713R

Our client is a successful software house based just outside Ashford. They would be interested in recent IT Graduates for roles in Support and Junior Development.

Support Role- For this we are looking for individuals with excellent communication skills and naturally customer focussed.

You must be self-motivated and have an enthusiastic, proactive approach to your role.

Support Role entails:

Email and phone communications with clients and end user subscribers

Daily checks for clients

Server and database checks

Processing PDFs and adding rich media to digital editions

Managing the support inbox and replying back to emails within minutes

Being involved in training sessions with clients – training them on the systems

Liaising with the development teams to fix errors

Helping to assign support projects

Providing quality assurance and testing of products

Completing documentation for practices and products

Processing data through the system and checking reliability

Providing sales support through processing client demos and adding interactivity to published editions

Developing landing pages or custom subscription pages

Setting up APIs

Other development projects

Technical Bonuses

Knowledge of C# and ASP.NET, HTML or CSS

Javascript / LINQ

Relational databases

Salary and benefits

Salary dependant on experience

Potential for career progression

25 days holiday

Pension scheme

Full training