Field Service Technician - HP - Kent, WA

This position is NOT an IT position

This position is for break-fix only, some network diagnosis is possible.

• Diagnose and repair laser printers at customer sites.


• Interact with Customer to ensure Customer satisfaction following established procedures.


• Perform installations, reinstallations, maintenance, and repairs on Customer equipment.


• Deliver standard services.


• Provide break-fix reactive support and installation for volume and value products.


• Provide break-fix proactive support.

Qualifications

Education and Experience Required:
Minimum Diploma/ Associate Degree (technical field) or equivalent certification with less than 1 year working experience.

Knowledge and Skills:
Relevant product/company knowledge.

Moderately complex troubleshooting skills.

Basic analytical and communications skills.

Proficient in professional oral, written and telephone communication skills.

Ability to gather relevant information systematically and to solve problems, identify needs, develop and propose solutions.

Ability to maintain ongoing relationships with customers, peers and support partners.

Ability to effectively interact and communicate with people at operation levels.

Perform reporting and administrative functions. Manage time effectively.

Assist the customer with basic product familiarization training on device features during routine preventative maintenance or break/fix engagements

Job

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Services

Primary Location

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United States-Washington-Kent

Other Locations

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United States-Washington-Renton, United States-Washington-Federal Way

Schedule

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Full-time

Shift

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Day Job

Travel

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No

Job Posting

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Jul 27, 2016

EEO Tagline

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities