Customer Service Representative
At Genea Biomedx, we specialise in developing innovative, state-of-the-art IVF technologies that include instruments that automate and standardise lab operations. These technologies are based on our extensive experience in operating Genea (formerly Sydney IVF) fertility clinics as well as significant investment in R&D over the past 27 years.
The role
We are currently seeking an experienced Customer Service Officer to join our Sydney based team. As the main point of contact for our customers, you will be responsible for the triage and resolution of all customer queries and complaints. You will liaise with internal staff following up on customer requirements, orders and support with complaint resolution.
The successful candidate
To be successful in this role you will have extensive customer service experience and be confident in dealing with complex issues and complaints. We are seeking a confident self starter who has exceptional communication skills, and a flexible, mature manner. You must be reliable and have a strong sense of urgency and follow up. Previous experience is absolutely essential, as is a passion for providing excellence in service.
Working for Genea
When you join Genea Biomedx you will be part of a team who are innovative, passionate and driven. This role will offer you scope and an environment to broaden your skills and experience. We value our staff so you will have the opportunity to access career development and learning opportunities, our rewards and recognition program, subsidised gym membership and ride to work program
Please visit our website to learn more about us
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