Supervisor for exciting, fun and vibrant store

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Strong and experienced Supervisor required for our store in Tunbridge Wells. Previous experience for a similar company preferred.

Job Title: Supervisor

Location: Tunbridge Wells

Contracted Hours: Full Time – 40 hours per week

Salary: £15,200 per annum

Line Manager: Branch Manager

Who is Menkind? We are a niche multi-channel gift and gadget retailer operating in a highly competitive environment. We have a number of retail stores and operate two web sites as well as trading through third party market places. The company featured in the Sunday Times Fast Track 100 group of the fastest growing private companies for two years running.Your will be required to work as a valued team member, assisting the Branch Manager in running the store and maximising profit. www.menkind.co.uk

Main Responsibilities

The following section details the main responsibilities for this position. However, this is not a definitive list and a flexible approach to work duties is expected from all members of our team.

Generally, the Supervisors duties are to assist the Branch Manager in his or her duties, providing cover in his or her absence.

Commercial Management

• To provide excellent customer service


• To help maximise sales through effective promotional and sales floor management.


• To help minimise stock shrinkage through effective stock and security management.


• To help ensure that the team members are providing a courteous and efficient service to customers, treating each customer in a pleasant and helpful manner.

Operational Management

• To take responsibility for opening and closing the store as necessary.


• To share responsibility for the security of the premises in accordance with Company policy.


• To help ensure that all layout instructions are implemented in accordance with Company instructions.


• To ensure that all stock receipts are dealt with promptly upon receipt of delivery and in accordance with Company policy.

Personal Compliance

• To maintain a high standard of personal hygiene, presenting a neat and well groomed


• appearance, adhering to the Company’s standards.


• To ensure compliance with all of the rules and procedures of the store and the Company.


• To ensure compliance with all legal and statutory requirements, with particular reference to the Health and Safety regulations.


• To learn and observe the correct method of handling all equipment in the store, ensuring a safe working environment for yourself and your colleagues.


• To adhere to the staff purchase and discount regulations.


• To carry out any other duties as required by your Manager.

Standards of Job Performance

Performance will be monitored against the following criteria:

Branch profitability achieved against target.

Stock shrinkage incurred against target.

• Adherence to company and store operating standards and procedures.


• The delivery of excellent standards of customer service by the branch, at all times.


• Accuracy in completing Company and branch documentation.


• Maintenance of high standards of store cleanliness, including personal hygiene and appearance.


• Punctuality, reliability and maintenance of a good attendance record.

Candidate Profile

We are looking for individuals who will compliment our anchor values of providing customers with inspiration, convenience, quality, value and respect in an enjoyable and lively environment. Previous retail experience is preferred, although the ability to comfortably deal with all members of the public and a good command of the English language is essential. The successful candidate will be:

• Responsible and respectful.


• Hands on, committed and enthusiastic.


• Professional and approachable.


• Self confident and self motivated.


• An excellent man-manager.


• An excellent communicator and service provider.

Training and Benefits

Full training will be provided with potential to progress within the company.

Company top will be provided.

Staff discount up to 30%

Bonus dependant on store performance

Holidays

28 days annual leave rising to 31 after one full year, then 32 and 33 in subsequent years.

Visit our website www.menkind.co.uk to find out more!