Senior Social Community Manager - HTC - Seattle, WA

HTC is the creator of many award-winning mobile devices and industry firsts. By putting people at the center of everything it does, HTC pushes the boundaries of design and technology to create innovative and personal experiences for consumers around the globe. HTC’s portfolio includes smartphones, tablets, wearables and now even Virtual Reality Gaming! The HTC integrates amazing camera functionality with truly authentic sound to create the most premium experience.

Job Overview:
We’re looking for a Senior Social Community Manager to serve as our lead voice in social as we engage with our community and proactively monitor for opportunities for HTC to add value to conversations. You’ll have the chance to be a community expert and shape our engagement strategy across channels. This role will also be the key escalation point for our community management team and provide leadership around things like tone and voice, influencer engagement, and social customer support. We’ll look to the Senior Social Community Manager to monitor current events and conversations for relevant opportunities for HTC to capitalize and work with the marketing organization to help execute.

Job Responsibilities:
Lead conversations with HTC fans, potential customers, fellow brands, and many others.

Identify surprise and delight opportunities.

Work closely with the customer service team to ensure we’re providing a good ownership experience for our customers.

Contribute to influencer engagement strategy and help manage those relationships.

Requirements:
3-5 years of community manager experience

Demonstrated expertise in engaging and activating community groups

Strong sense of humor & fast/smart wit essential

Experience working on a consumer brand

Demonstrated expertise in engaging and activating community groups

Copywriting, editorial, or journalism background a plus

Experience developing and implementing tactical plans — including inspired and moderated solutions — that build and nurture online communities

Demonstrated ability to work with team to develop on-brand messaging that best represents our voice and tone online and incentivizing user-generated content creation and sharing

Experience establishing metrics, gleaning community insights and reporting/recommending strategies that achieve marketing goals

If you have an entrepreneurial spirit, get excited about finding smarter ways to do things, and have a burning desire to be part of a winning team where you can truly make a difference, we want to meet you.