Junior IT Technician Telematics

Apply now

Junior IT Technician (Telematics)
Tunbridge Wells

£18,000 – £24,000

My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition, and are in The Times Top 100 Companies to work for.

They are currently recruiting for a Junior IT technician to join their Tunbridge Wells office. The role is to provide and strive for the highest world class level end user support & satisfaction across the VisionTrack product suite. School and College leavers and University graduates will be considered for this role

Responsibilities:

·Provide a world class Support facility to VisionTrack vehicle tracking and telematics business
·To be both an on and offsite presence offering ongoing support for external clients.
·Support, set up and testing telematics devices and tracking platform.
·Effective Incident Management – manage, prioritise and respond promptly and effectively to assigned Tickets
·Effective escalation and communication to Management when required and appropriate
·Develop an in-depth knowledge of the VisionTrack systems and support needs
·Build, maintain key business relationships focusing on establishing mutual trust and FIRST CLASS customer experience
·Liaise with 3rd party systems and service providers
·Provide updates/reports to IT Management
·Attend team meetings and provide contribution towards continual improvement and highest level of service.

The successful applicant will possess the following:

Skills and experience

·Excellent problem management skills
·Experience with a large database
·Excellent communication skills, both written and verbal
·Basic knowledge of GPRS, 3G, 4G and GPS technologies
·Competent with basic electronics and fitting devices
·Ability to manage multiple streams of work under pressure
·Knowledge of key Microsoft Desktop technologies and applications
·Full UK driving license and willingness to travel
What’s on offer:

Salary is between £18,000 -£24,000 dependant on the level of experience, plus an excellent benefits package.

If you feel you have the right skills and drive, then please apply today.