Logistics Coordinator - Import and Exports

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Our Client employs almost 1000 staff across the UK and is recognised on an international scale due to their worldwide network of overseas partners. The company have an annual turnover of almost 500 million (and growing) , some of their largest clients are in South America, Middle East, Africa, Europe and even the Far East. They are looking for a good relationship builder to join their customer relationship team. If you have import and export experience via road or sea then this could be the position for you!

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Main purpose of the role:

Organise shipments by road and sea forwarding.

To provide shipping, transport and forwarding expertise, build and develop relationships with customers in order to generate and increase business. Understanding customers needs and requirements and promote internal solutions across the business.

To provide service information, quotations, take bookings and champion the needs of the customer.

Main tasks and responsibilities:

• To provide service information, quotations, take bookings and champion the needs of the customer.


• Offer a high standard of customer service to both internal and external customers, by providing accurate and appropriate information and demonstrating a professional, helpful and positive manner.


• Protect the company from unpaid accounts by taking due note and following the company policies with regard to credit ratings and outstanding account balances.


• To receive incoming enquiries and collect all the necessary information, to ensure bookings are correctly and accurately processed


• Process shipment information in a timely manner to prevent delays


• Engage with customers and provide appropriate quotations.


• Follow up quotations and correspondence with customers using your best endeavours to secure business at all times.


• Ensure that customers are dealt with efficiently and kept informed of the status of the order at all times.

To be considered for this role you must have

• At least 2 years experience in a similar role with a freight forwarder


• Be highly motivated and enthusiastic whilst also being a good relationship builder

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  Basic knowledge of International Commercial Terms would be beneficial

  
  


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  Have the ability to handle a wide variety of tasks efficiently

  
  


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  Be highly adaptable and comfortable working part of a team or under own initiative

  
  

What the company can offer you:

• Great Salary Package with added benefits


• Free onsite parking


• 1 Hour Lunch Break – with a flexible work environment
  
  


• Great and friendly office environment


• Progression opportunities across the whole UK


• Relevant training such as certificates & qualifications

Candidates with experience of;

Freight Forwarding, General Freight, Import/Export, Ocean Freight, Sea Freight, Import, Export, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.

PLEASE ONLY APPLY IF YOU HAVE IMPORT EXPERIENCE IN THE FREIGHT FORWARDING INDUSTRY.