IT service Technician

Apply now

IT Service Technician
Slade Green
Up to GBP25k

Our client are a leading provider of solutions for weapon design, production and mounting requirements for Infantry, AFV, and Naval platforms.

They design and manufactures PWS, one man turrets and weapon mounts. All of their equipment is on active service with worldwide and NATO forces and are registered with NATO Codifications in the UK.

The main role of the IT Service Technician is to provide primary support for users.

Application

· To be the coordinator for all IT issues and planning with the support team
· Answering advanced technical needs and recurrent request, take the initiative to investigate the main cause of the problem and suggest and coordinate corrective measures with the IT department.
· The management of configurations of all Workstations, Laptops, Terminals, Multimedia, Video Conferencing and mobile phones.
· All other services processes management (in a ITIL way)
· To give continuous support and technical expertise in solving problems related to software
· Ensure the ERP and PLM product suites is administered properly, minimizing downtown and maximizing efficient usage
· To take part in projects, mainly related to testing/evaluating of IT products.
· To assume the responsibility for the maintenance of other systems and/or of security in an appropriate way.
· To provide 1st line technical support.
· To provide written procedures to people of the service Centre.
· Ensure adequate training is provided in the areas required
· Establish a proactive problem-solving, service-oriented culture.
· Communicate with appropriate personnel at the company to assure consistent exchange of information is taking place on any departmental program in which corporate alignment is required
· Communicate and coordinate with the company and affiliates to utilize their knowledge and resources as appropriate

Knowledge

· Hand on approach to hardware installation and hardware relocation.
· Thorough understanding of data communications, phone system and integration, and the concepts, theories, and practices of advanced technologies
· Expert understanding of network routing and internet protocols, and knowledge of current generation switch/router/server architecture and performance
· Minimum of Level 3 Recognised IT Qualification
· First Line Helpdesk Experience
· ITIL knowledge (Good usage rules in between the IT System Department)
· MS Office
· VBA development (Macro for Excel) is an advantage.
· CITRIX, VMWARE
· Windows 7, Windows 8 Operating System
· Knowledge in Mac and Linux environment
· Knowledge of Active Directory, Windows domain

Bilingualism (French and English) oral and written would be advantageous.