Field Care Supervisor

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City & County Healthcare Group provides quality home care services to people living across the UK. We enable our service users to access the expert care they need, whilst continuing to live in the homes that they know and love.

Applications are now invited for the post of Field Care Supervisor for our London Care office in Welling (DA16 1TJ).

The role of the field care supervisor is to support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care workers.

Field care supervisors are expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work.

Typical Responsibilities

Planning and reviewing care services

Carry out initial risk and needs assessments in respect of individual service users, either in the service user’s home or, where required, in other settings such as hospitals or residential/nursing homes;

Work in partnership with service users, their family carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support;

Work with care coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker;

Where necessary, introduce new care workers to service users;

Encourage and assist service users to achieve optimum independence, with due regard for their privacy, confidentiality, dignity, health, safety, welfare, living environment, personal choice, lifestyle, nutrition, hydration, independence, self-esteem, physical comfort and social and emotional needs;

Carry out regular reviews of individual services, including repeated and renewed needs and risk assessments;

Participate as required in multi-disciplinary review of service users’ needs.

Supervising care workers

Shadow new care workers in the field to ensure their competence;

Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed;

Provide ad hoc support and instruction to care workers in the field, including in an emergency.

Health and safety

Promote a safe working environment and safe systems of work in respect of care workers in the field and those that might be affected by their activities;

Assess health and safety risks and take appropriate action to manage risks;

Ensure that work equipment is safe and properly used;

Remain vigilant to health and safety hazards and take appropriate action where these pose a risk to employees, service users or others;

Understand and follow hazard and accident reporting procedures

Preventing abuse and neglect

Be alert to any changes in service users’ condition and circumstances and act appropriately when these change;

Be constantly vigilant and alert to signs of abuse or neglect and ensure that appropriate, prompt action is taken to protect any individual who may be at risk, in line with local safeguarding protocols.

Quality assurance

Carry out field-based quality assurance, assessing the quality of services and acting as appropriate to achieve quality improvement;

Inspect and audit field-based service records;

Support the office team in the investigation and handling of complaints about services.

Other

The field care supervisor will carry out any such other tasks as may be reasonably required by management, which could include:

Delivering care support where there are care worker shortages;

Driving care workers to assignments;

Carrying out on-call coordinating duties outside normal office hours.

All field care supervisors will be subject to an enhanced level criminal records Disclosure.

All field care supervisors are required to register as Dignity Champions

City and County Healthcare Group is an Equal Opportunities Employer