Account Manager

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Field based covering some of the South East and South West London, parts of Surrey [i.e., Kingston, Croydon, Sutton], Dartford and TW postcodes.

Patient Handling, Disinfection and Akron
NHS Market, Private Hospitals, Equipment Loan Stores and Care Homes

The Account Manager will deliver profitable sales within the designated sector with designated products, manage personal efficiency and effectiveness, achieve world class KPI’S and quality standards and deliver sustainable sales & market share growth.

KEY DUTIES AND RESPONSIBILITIES:

– Sell products and solutions to customers to achieve targets and exceed them whenever
– possible, promoting  products and solutions to existing and potential customers by individual sales activities, and in acute care, more group sales activities (eg supporting trials, making presentations and arranging visits to reference sites) and in long-term care, more, negotiating on individual sales with accounts.
– Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims and annual/cycle territory plans.  Maximise efficiency and productivity, particularly to optimise customer-facing activities within the designated territory. 
– Use Account Planning tools to prepare agreed Account Plans for major accounts, in conjunction with other personnel supporting the account. Liaise with personnel in the same area to coordinate company activities to achieve company objectives.
– Manage the purchasing process, including completing and responding to tenders (in acute care) and purchase requests (in long-term care), working with other specialists within the company as required (eg the Business Development, Account Management, Contracts, and Contract Support teams) on larger tenders.
– Maintain a level of specialist clinical knowledge (eg ergonomic / tissue viability), at higher level in acute care for working with specialists, and conduct assessments, which are essential to meet contractual requirements long-term care.
– Monitor and report on personal, customer, market and competitor activities and provide relevant forecasts, reports and information as required directly or within a CRM system.
– If and when required, attend exhibitions and events in the UK and possibly overseas, help set up and manage stands.
– Communicate effectively with the area team and support teams, so that, customer quotations, orders and enquiries are handled promptly at all times.
– Keep up-to-date with product range, attend relevant training. Share knowledge and expertise with the team members and new colleagues.
– Adhere and comply with code of conduct, policies, procedures and standards.  Compliance to UK&I regulations and legislations including Health & Safety, Anti-bribery and completion Law

KNOWLEDGE, SKILLS AND EXPERIENCE:

– Business Education:  Preferred Sales Training, Presentations Training, Negotiating Training
– Work Experience: It is essential to have a track record of sales success in a similar customer-facing role.  Preferred Medical sales experience, Nursing experience, an understanding of medical sector in the UK and Administrative experience (eg completing CRM system / forecasting).