Sunday, May 15, 2016

DSHS Financial Services Specialist 3 - State of Washington - Federal Way, WA

The Department of Social and Health Services (DSHS), Economic Services Administration (ESA), Community Services Division (CSD) is recruiting to fill one (1) permanent Financial Services Specialist 1, 2, 3 position within the Federal Way CSO.

This is an in-training position for a Financial Services Specialist 1, 2, or 3.
All levels of the FSS series are encouraged to apply.

The hiring manager has the right to review application material and establish effective screening tools. You may be required to complete a skills assessment and/or answer questions related to this position prior to an interview being offered.


DUTIES:


This position provides customer service on the phone, in reception, and/or Case Maintenance environment for all customers. It determines eligibility/re-eligibility for all public assistance programs by independently conducting interviews, obtaining and reviewing information from individuals and/or third parties and from the stated and Community Service Division’s (CSD) information systems; and making final eligibility decisions based on the information obtained.


The position processes applications received over the counter, Washington Connection online applications, DMS, and through interactive interviews and processes all case actions into the appropriate computer programs (ACES, ACES Online, Barcode, e-Jas, ICMS).


Duties include, but are not limited to:

Financial Services Specialist 1
Under close supervision and on a planned, progressive assignment basis, interviews clients, analyzes written and oral information, and determines continued eligibility for financial and medical programs; determines eligibility for food assistance; assesses immediate need in emergent situations; authorizes necessary warrants, medical assistance, and food assistance; implements program changes and case closures as dictated by regulations, department policies, and changes in clients’ circumstances.


Financial Services Specialist 2
Under supervision, interviews clients, analyzes complex written and oral information, and determines continued eligibility for financial and medical programs; determines eligibility for food assistance; assesses immediate need in emergent situations; authorizes necessary warrants, medical assistance, and food assistance; implements program changes and case closures as dictated by regulations, department policies, and changes in clients’ circumstances.


Financial Services Specialist 3
Conducts intensive interviews to determine eligibility for financial, child care, medical and/or food assistance benefits; determines eligibility/benefit amounts by calculating income and resources in accordance with Federal and State guidelines and Federal Immigration Law; receives and responds to different types of customer inquiries including medical and child care applications and reviews, answers all questions regarding case, pending information, and benefit amount; conducts information and referral requests, general questions, case specific questions, and Change of Circumstance Notifications; answers all questions regarding benefits for financial, food assistance, Medicaid Assistance programs, and community services available; refers customers to other resources if needed; responds to reported change of circumstances for financial, food assistance benefits and medical programs when applicable; conducts case-by-case assessments to determine accurate eligibility for each client and each program; attempts to verify reported changes via phone contact to the appropriate party e.g. landlord, employer, etc.; computes and authorizes correct payments of grants, food benefits, child care and medical programs in accordance with applicable laws and regulations; and completes narration on ALL case actions.


QUALIFICATIONS:


REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:
Financial Services Specialist 1 Level ($2499-$3229 Monthly)


A Bachelor’s degree.


OR


Experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute, year for year, for education.


OR


One year of equivalent out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food assistance programs.


***Note: Employees shall be advanced to Financial Services Specialist 2 after completing six months of satisfactory service as a Financial Services Specialist 1 and satisfactory completion of the Financial Services Specialist Training Plan.


Financial Services Specialist 2 Level ($2806-$3655 Monthly)
Six months of experience as a Financial Services Specialist 1 and completion of the agency’s Financial Services Specialist Training Program.


OR


One year of equivalent out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food assistance programs.


***Note: Employees shall be advanced to Financial Services Specialist 3 after completing nine months of satisfactory service as a Financial Services Specialist 2 and participation in the Financial Services Specialist Training Plan.


Financial Services Specialist 3 Level ($3084-$4036 Monthly)


Nine months of experience as a Financial Services Specialist 2


OR


Fifteen months of experience as a Financial Services Specialist and satisfactory completion of the agency’s Financial Services Specialist Training Program.


DESIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:


  • Determine eligibility/re-eligibility for all public assistance programs by collecting in-depth information in and from CSDs information systems.

  • Determine eligibility for expedited services.

  • Process applications received over the counter, Washington Connection online applications, DMS and phone.

  • Conduct intensive interviews to determine eligibility for Federal and State programs; enter all case actions into the appropriate computer programs.

  • Obtain and review necessary data, documentation and verification for Federal or State assistance as it relates to the individual’s specific circumstance; review data frequently that is found in the state’s computer systems to make accurate decisions.

  • Explain programs requirements and services available.

  • Refer clients to both mandatory and optional services and to other agencies as required.

  • Assess emergent and special needs and make referrals to other programs and community resources as appropriate.

  • Take actions necessary to ensure that limited English proficient clients receive properly translated forms and translation services from state certified, contracted translators and interpreters.

  • Advise applicants of available services, program requirements, application procedures and verification needs.

  • Complete or create ticklers as necessary.

  • Conduct inquiries to screen requests for assistance by telephone contact, face-to-face, fax, email and online resources.

  • Other duties as assigned.

SUPPLEMENTAL INFORMATION:

Note: This position is covered by a union shop.


A background check is required on the selected candidate. Employees will be required to sign a release authorizing the background check. Information obtained from background checks will not necessarily preclude employment.

You may be required to take a skills test. Not passing the skills test may disqualify you from further consideration on this recruitment. Failure to respond to the skills test invitation will be considered a withdrawal from this recruitment.


Notification of skills testing may be sent to you via email from a dshs.wa.gov email address. Please keep your email and phone contact information current.


HOW TO APPLY :


To be considered you must apply online at www.careers.wa.gov .


The information provided in the “work experience” section of your application must support your selected answers in the supplemental questionnaire. Responses not supported in your application will disqualify you for consideration of employment from this requisition.


If you are selected for an interview, you will be required to bring proof of your highest level of education completed and three professional references with current phone numbers.


The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.


If you have questions on how to apply or are experiencing application issues, please contact the recruiter, Sharon Sterling at (360) 725-5810 or via email at Sharon.sterling@dshs.wa.gov.


DSHS Financial Services Specialist 3 Supplemental Questionnaire


*

1.

Choose one from the following that BEST describes your education and/or experience.


I have a Bachelor’s degree (or higher).

I have a combination of four or more years of: college education and/or experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims or in a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility determination.

I have at least one year of equivalent out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food assistance programs.

None of the above applies to me.


*

2.

Are you willing to undergo a background check as a condition of employment?


Yes

No


*

3.

Which of the following do you have ONE or more years of experience with as a financial professional? (Check all that apply) Your responses must be reflective of the work experience shown on your online application.


Banking or bank teller experience.

Loan officer experience.

Insurance claims or casualty claims experience.

Accounts payable or accounts receivable experience.

Income based eligibility determination experience.

I do not have one or more years of the above experience.


*

4.

Please select the answer that best describes your experience in a customer service job where your major duties required public contact?


I have LESS than one year of experience.

I have one to two years of experience.

I have two to three years of experience.

I have three to four years of experience.

I have OVER four years of experience.

None of the above applies to me.


*

5.

Please provide additional information to support your response to question #3 regarding your experience in a customer service job where your major duties required public contact. The following information is needed: Position title(s), specific duties, and periods of employment. Make sure your response specifically addresses how you served customers/clients. An incomplete answer, including “please see resume” may remove you from further consideration. If you have no experience doing this – please write “none”.


*

6.

Please select the answer that best describes your customer service experience processing unemployment insurance, social services, educational loans, benefit programs, insurance claims, medical claims, law enforcement, banking or mortgage loans.


I have LESS than one year of experience.

I have one to two years of experience.

I have two to three years of experience.

I have three to four years of experience.

I have OVER four years of experience.

None of the above applies to me.


*

7.

Please select the answer that best describes your experience interviewing the public for the purpose of determining eligibility for social services, benefits, subsidies, financial aid or public assistance.


I have LESS than one year of experience.

I have one to two years of experience.

I have two to three years of experience.

I have three to four years of experience.

I have OVER four years of experience.

None of the above applies to me.


*

8.

Please select the answer that best describes your experience interpreting and explaining government agency policies and procedures.


I have LESS than one year of experience.

I have one to two years of experience.

I have two to three years of experience.

I have three to four years of experience.

I have OVER four years of experience.

None of the above applies to me.


*

9.

Please select the answer that best describes your experience communicating with clients who may have difficulty speaking and understanding English.


I have LESS than one year of experience.

I have one to two years of experience.

I have two to three years of experience.

I have three to four years of experience.

I have OVER four years of experience.

None of the above applies to me.


*

10.

Please select the answer that best describes your experience working in a fast paced, stressful and rapidly changing environment.


I have LESS than one year of experience.

I have one to two years of experience.

I have two to three years of experience.

I have three to four years of experience.

I have OVER four years of experience.

None of the above applies to me


*

11.

Please select the answer that best describes your experience using personal computers and multiple computer applications in a professional setting.


I have LESS than one year of experience.

I have one to two years of experience.

I have two to three years of experience.

I have three to four years of experience.

I have OVER four years of experience.

None of the above applies to me.


*

12.

Please select the answer that best describes your experience working with customers in a professional setting who may be hostile, unpleasant, difficult, angry or emotionally charged.


I have LESS than one year of experience.

I have one to two years of experience.

I have two to three years of experience.

I have three to four years of experience.

I have OVER years of experience.

None of the above applies to me.


* Required Question



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