Utility Services Representative I - City of Tacoma - Tacoma, WA

• Provide information in support of residential and commercial construction activities associated with requests for new and existing utility services to City, County, State, outside agencies, and utility customers regarding permit requirements, City ordinances, codes, and regulations
  


• Provide information regarding the existence, location, type, and extent of utility facilities and services relating to street, traffic, water, and power utility services; use and interpret drawings, diagrams, sketches, and utility systems maps
  


• Research property information, read, and understand legal descriptions
  


• Request from the City, County, State, and Railroad, right-of-way permits and easements for the installation of utility facilities
  


• Coordinate activities, and collect and track fees associated with customer requests for new and existing utility services and provide billing information to internal and external customers
  


• Access, prepare, update, and maintain computerized and manual records of sectional maps, inventory of various types of electrical, water, or public works installations, additions and changes of poles, lines, circuits, easements, transformers, water mains, fire hydrants, valves, water services, files, lists, and reports related to utility service and billings
  


• Under the direction of a supervisor and/or senior staff member relay work assignments to crews
  


• Work safely and cooperatively with co-workers and the public
  


• May perform other incidental related duties
  

Qualifications:

Graduation from high school or equivalent and one year of work experience installing and/or providing information concerning street, traffic, gas, telecommunications, water, or power services for a municipality, public or private utility and/or a contractor supporting a municipality, public or private utility

LICENSES, CERTIFICATION AND OTHER REQUIREMENTS

Some positions require possession of a Washington State Driver’s License at time of appointment with maintenance thereafter or evidence of equivalent mobility.

Knowledge & Skills:

• Demonstrate proper telephone techniques and etiquette
  


• Perform proper electronic and manual record-keeping techniques
  


• Learn, interpret and apply applicable laws, codes, regulations, policies and procedures of assigned area quickly and accurately
  


• Operate a personal computer with applicable application software and peripheral devices
  


• Meet schedules and timelines using organizational skills in a multi-task work environment while working independently with little direction; analyze situations quickly and adopt an effective course of action
  


• Communicate effectively both orally and in writing
  


• Perform basic mathematical computations quickly and accurately; calculate bills, compute differences, and explain complicated rate schedules
  


• Perform work in a professional manner under stressful situations with many on the job interruptions, and apply and use proper interpersonal skills of tact, patience, and courtesy
  


• Establish and maintain cooperative and effective working relationships with other employees, the general public and representatives of other agencies
  


• Work from diagrams, drawings, sketches and utility service maps and provide updates
  

Selection Process & Supplemental Information:

Applicants who meet the minimum qualifications will have their supplemental questionnaire responses scored. Applicants whose questionnaire responses result in a passing score may be invited to take an online assessment. Applicants must pass the assessment in order to be placed on the eligible list for hiring consideration.

Individuals given a conditional offer of employment will be required to pass a background check. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification.

This position is covered by a Labor Agreement between the City of Tacoma and Local 17. An employee in this position will be required to join the union within 30 days of hire.

Questions regarding this announcement may be directed to the Human Resources Department at 253.591.5400.