Employee Relations Specialist - SAVERS - Bellevue, WA

Job Title

Employee Relations Specialist

Location

Bellevue, WA, US

Organization Name

187410 – HR Administration

Department Description

Brief Description

Summary: Supports Savers vision by providing support to all aspects of the employee member relations function for all US based operations. Under the direction of the Employee Relations Manager, this position will research, resolve and respond to a variety of employment related matters. Additionally this position will maintain the department database, report trends, resolve questions pertaining to pre-employment matters, including background checks, research unemployment claims and support other HR programs.

Detailed Description

•Handle calls, emails or other written or verbal communication based on our open door procedures.

•Respond to and partner with appropriate managers to investigate internal claims of harassment, discrimination, workplace violence and other serious policy violations.

•Take statements from complainants, witnesses and accused.

•Follow up to ensure that all material information, facts, details and information has been obtained and all statements are signed.

•Asses the merits of a case based on facts and other findings from the investigation.

•Recommend solutions for resolution of claims that are balanced with company policy and state and federal laws.

•Maintain logs and records of team member relations issues generated through the Alertline, email correspondence, phone calls or written communication.

•Track and coordinate the employment background checks in compliance with federal and state law as required.

•Assist with responses to unemployment claims as needed.

•Work with the Team Member Relations team to identify issues/trends and recommend appropriate actions to address and resolve issues/trends.

•Work with Team Member Relations Manager to identify needs to be communicated to other areas of the organization and communicate findings to HR leadership.

•Perform other duties as assigned.

Job Requirements

•Proven experience investigating claims of harassment, discrimination, workplace violence and other serious policy violations.

•Proven experience assessing merits of investigation findings and providing consistent solutions that are balanced with company policy and state and federal laws.

•Proven knowledge of state and federal employment law.

•Proven ability to maintain a high degrees of confidentiality and trust regarding the information placed in individuals care.

•Bilingual; ability to speak and read in Spanish and English.

•Excellent verbal and written communication skills.

•Must possess experience working with critical detail, be detail-oriented and obtain a high degree of accuracy.

•Must be comfortable working in and dealing with high-stress situations.

•Superior organizational, prioritization and time management skills.

•Comfortable and adaptable to using various forms of technology.

•Ability to identify problems and recommend solutions

.•Strong desire to learn, observe, assess and continuously seek ways to add value.

•Excellent customer service skills.

•Ability to interact with all levels of the organization.

•Ability to work independently or as a member of a team.

•Ability to compile, prepare and report data in various formats and via reports.

•Ability to identify needs and recommend solutions.

•Ability to establish strong professional relationships with peers, internal and external customers and vendors.

•Ability to work within Savers culture.

Additional Details

Minimum Required Education, Training and Experience:

• Post-secondary degree in Business, Human Resources or related field, or equivalent experience.

• Minimum of 5-7 years experience in providing human resources generalist services including experience investigating harassment and discrimination claims.

• SPHR or PHR certification is preferred.

EOE

Please contact Carol Emery at cemery@savers.com