Support Worker

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Engages with and follows individual Service User Care Plans ensuring individual, personalised support is provided in line with needs and goals.

Updates Service User Care Plans and risk assessments with accurate and relevant information in a timely manner to ensure a person-centred approach focussed on the individual’s changing needs adapting practice accordingly.

Uses Regard templates and processes to capture information and maintain Service User files. 

Undertakes identified goal-oriented activities and care for each Service User, actively working to support the achievement of Service User aspirations and deliver meaningful outcomes. 

Offers and presents options to support and empower Service User choice reflecting the importance of appropriate positive risk taking in line with their Care Plan and goals. 

Responsible for the capture of outcome information and data, using Regard documentation and processes e.g. activity planners, daily records, key worker review/month review templates, to support the key worker/monthly review process, discussions with commissioners and with families/carers.

Completes specific, delegated tasks to deadlines and quality standards in line with Regard policies and procedures reporting back to the Senior and/or Service Manager as agreed. 

Provides key worker support, regularly reviews Service User information in line with policy and provides information to the individual, their significant others & external care professionals. 

Act as advocate for the Service User during formal meetings and situations as required. 

Works in partnership with colleagues, appropriate family, friends, others significant to the individual and care professionals to support each individual Service User. 

Dealing with issues, comments and complaints about service delivery in line with policy and process. 

Ensures Service Users are safeguarded by working within internal policies, medication management systems, staff handbook, all relevant external regulatory requirements (CQC, CSSIW, OFSTED etc.) 

Responsible for your own, Service User and site visitor health and safety (H&S) at all times. 

Works within Regard policies and procedures and relevant regulation at all times.