Trust Liaison Co-ordinator - Ashford (£26,445 - £34,500 p.a.)

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Trust Liaison Co-ordinator – Ashford

£26,445 – £34,500 per annum (based on a 45 hour working week)

NHS Professionals is owned by the Department of Health and is the leading provider of managed flexible workforce services to the NHS. Simply, we provide more than 60,000 healthcare professionals including; nurses, doctors, midwives, allied health professionals and administrative staff to work shifts via our bank at our NHS client Trusts across the UK.

We are at the forefront of developments in the temporary staffing market and due to recent contract award NHS Professionals are seeking a dynamic and experienced account management / customer service professional to join and complement our Client Relationship Management Teams who are dedicated to service delivery at the very front line of our business.

You will have strong credibility, be personally resilient, articulate, focused, dedicated and flexible to meet the needs of the business. Strong negotiating and client relationship skills are essential. Flexibility and ability to travel is a must for this role.

Reporting to the Client Relationship Manager you will act as the initial point of contact for our service, providing across sites key account management and troubleshoot local issues between clients and NHS Professionals. Using your initiative to provide effective liaison and relationship building across a range of operational, recruitment, quality and complaints management processes to deliver a client focused service.

Key Tasks of the role:

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  Responsible for creating, building and maintaining relationships with stakeholder trust(s) and internal NHS Professionals departments to ensure service issues are identified and resolutions implemented.

  
  


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  Develop knowledge of terms of business and service requirements in order to improve/uphold operational standards. Ensure compliance of all NHS Professionals instructions, procedures and policies.

  
  


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  Support the recruitment and induction of Flexible Workers delivering and presenting at training centres as required.

  
  


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  To participate in the local management of complaints and untoward incidents in accordance with the NHS Professionals policies and procedures and maintaining accurate documentation and record keeping following the meetings, consultations or incident involving clients and flexible workers.

  
  


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  Identify client issues and problems relating to service delivery and facilitate timely and effective resolutions.

  
  


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  Provide necessary cover for the absence of colleagues and the demands of the department.

  
  

If you are a highly motivated individual with the ability and confidence to build relationships in a fast moving environment then we want to hear from you.

Please note, the working hours for this role are 45 hours per week, Monday to Friday 8am to 6pm.

We offer very competitive terms and conditions which includes an attractive basic salary offering progression for exceptional performers, access to a stakeholder pension scheme, 27 days annual leave per year plus public holidays. In addition other benefits offered include health and well-being support, access to a discount scheme and childcare voucher scheme.

Please note that in 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received.