INBOUND SALES REPRESENTATIVE

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***INBOUND SALES REPRESENTATIVE***WESTERHAM***£16,750 +BONUS (AVG £400+)***MONDAY-FRIDAY 9AM-5PM***PERMANENT***ASAP START***

Overview:
Customer Service is a vital part of the business, setting strategic objectives to ensure our customers receive exceptional service. The team consists of highly skilled individuals who provide technical information to our customers and ensure needs of our customers are met, whether in or out of warranty.

Working in our Contact Centre, you will provide our customers an efficient and friendly service. You will handle enquiries from customers, update databases and resolve situations effectively. Our aim is to provide lifetime care for our customers.

Main Duties/Responsibilities:

*Ensure all queries received by phone, email, fax and letter are responded to within the agreed timescales and to a satisfactory standard
*Provide customers with an excellent level of customer service
*Provide fault finding checks prior to sales being made
*Offer appropriate sales solutions to out of warranty customers, offering all alternative sales packages and associated labour call outs
*Taking a high number to calls on a daily basis
*Meeting sales and performance targets set
*Maintain customer records by updating information on company database
*Comply with processes and procedures to ensure that a high standard of service is achieved to both internal and external customers
*Cover reception in the event of absence
*Respond to customer queries through various channels including telephone, fax, e-mail and social media
*Cover in other areas of the Customer Service Department when needed
*Input registration cards returned from our customers
*Input daily reports returned from our Service Engineers
*Actively participate in call coaching sessions
*Any other reasonable duties as required

Accountabilities:

*Excellent communication
*Strong sales ability
*Strong people management skills and able to communicate at all levels
*Experience implementing new ways of working and improving efficiency’s
*Taking responsibility for own targets
*Strong IT skills
*Excellent Customer Service
*Able to strive towards goal and meet targets set

Person specification / Core Competencies:

Experience:
– Clear communications skills
– Proven track record in achieving sales
– Ability to ‘read’ customers via telephone
– Good team player
– Goal orientated focus
– Patience, compassion and empathy
– Ability to handle difficult situations
– Excellent work ethic
– Willingness to learn
– Excellent time management
– Positive attitude

Skills:

*Excellent communication skills and phone manner
*Able to show strong people management skills
*Strong sales ability
*Experience implementing new ways of working and improving efficiency’s
*Excellent IT skills
*Able to work diligently on own initiative and make decisions
*Demonstrable good judgement and able to challenge others viewpoints in a positive and constructive manner
*High level of communication skills both verbal and written
*Strong team player
*Highly organised
*Excellent Customer Service

Attitudes:

*Assertive, prepared to see through plans and overcome objections
*Energetic, engaging and positive approach
*Works at pace and achieves tight deadlines

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.